Refund Policy
At Marry Me Matrimony, customer satisfaction is our top priority. However, as a service-oriented business, we understand that there may be circumstances where a refund may be requested. This policy outlines our refund eligibility criteria, conditions, and process to help ensure transparency.
1. Refund Eligibility
- Refunds will only be considered under specific circumstances and at the discretion of Marry Me Matrimony.
- The following services are non-refundable:
- Profile subscriptions that have already been accessed or used.
- Payments made for services that were completed or partially rendered.
- Refunds will not be issued for dissatisfaction arising from factors beyond our control, such as:
- Lack of a compatible match or response from other members.
- Disputes or disagreements between users.
2. Conditions for a Refund
- A refund request must be submitted within 7 days of the purchase date.
- Refunds will only be processed if:
- The user has not used the service beyond the limitations of the free package or trial period.
- A technical error or issue on our platform has prevented the user from accessing the service after purchase, and we were unable to resolve the issue within a reasonable time.
3. Non-Refundable Situations
- Marry Me Matrimony reserves the right to decline a refund request if:
- The user has violated our Terms and Conditions or policies.
- There is misuse or abuse of our platform by the user.
- The user has benefited from or accessed any paid service features (such as contacting profiles, viewing contact details, etc.).
4. Refund Process
- To request a refund, please contact us at marrymematrimony24@gmail.com with the following details:
- Your registered email address.
- A brief explanation of why you are requesting a refund.
- Any relevant screenshots or documentation to support your claim.
- Upon receiving your request, our support team will review it and respond within 5-7 business days. If approved, the refund will be processed within 14 business days using the original payment method.
5. Processing Fees and Deductions
- Marry Me Matrimony may deduct any transaction processing fees incurred, depending on the payment method used.
- In some cases, a cancellation fee may apply to cover administrative costs.
6. Changes to the Refund Policy
- Marry Me Matrimony reserves the right to modify or update this Refund Policy at any time. Changes to the policy will be posted on this page. Continued use of our services indicates acceptance of any changes.
We recommend users to carefully review this Refund Policy before making any purchases on our platform. For any questions or concerns, please feel free to contact our support team at marrymematrimony24@gmail.com.
